refund policy

last updated: september 13, 2026

30-day money-back guarantee

if you're not satisfied with penna, we offer a full refund within 30 days of your initial purchase. this applies to your first subscription payment only — simply reach out to us within 30 days, and we'll process a full refund, no questions asked.

how refunds work

all billing is processed through paddle, our payment provider. refunds are issued back to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider. once we approve a refund, paddle handles the rest automatically.

cancellations vs. refunds

canceling your subscription is different from requesting a refund. when you cancel, your subscription continues until the end of your current billing period — you keep access to penna for the time you've already paid for. no refund is issued for a standard cancellation. refunds are only available within the 30-day guarantee window.

per-seat billing refunds

penna bills per team member (per seat). if you add a member mid-cycle, you're charged a prorated amount for the rest of that billing period. if you remove a member, the adjustment is applied at your next renewal — we don't issue mid-cycle refunds for seat reductions. the 30-day guarantee applies to your initial subscription only, not to subsequent seat adjustments.

plan upgrades and downgrades

if you upgrade your plan mid-cycle, you're charged the prorated difference immediately. if you downgrade, the change takes effect at your next renewal. refunds are not issued for plan changes — your account keeps access to the higher-tier plan until the end of the paid period.

abuse and violations

if your account is suspended or terminated for violating our terms of service (spam, abuse, illegal activity, or other misuse), you're not eligible for a refund. this includes suspensions that put our email deliverability or platform integrity at risk for other users.

self-hosted installations

penna is open-source and free to self-host. this refund policy only applies to the hosted service we operate. if you're running your own instance, there's no subscription and nothing to refund.

how to request a refund

email us at hello@idolo.dev within 30 days of your initial purchase with your account details. we'll review your request and process the refund within 2-3 business days. paddle will then issue the refund to your original payment method.

changes to this policy

we may update this refund policy as the product evolves. if we make material changes, we'll update this page and notify active subscribers by email where appropriate.

questions

if you have questions about refunds or need help with a refund request, email us at hello@idolo.dev and we'll get back to you promptly.